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Our Expertise

Our expertise in new ecosystems supporting your business challenges

The team of expert consultants is at your side to help you accelerate, generate impact and become more efficient in the design and implementation of your projects, products or services. At a time when the Digital and Data professions are hyper-specialising, and technological change is accelerating, mastering all the expertise is utopian. Hence, at Okuden, we have built up an ecosystem of partners able to combine ever more expertise with the knowledge and experience of your industry and its challenges.

The team's fields of expertise

CUSTOMER INTERACTIONS & EXPERIENCES
PERFORMANCE & PILOTING
TECHNOLOGY, PLATFORM & DATA
EXECUTION & CULTURAL SHIFT
OKUDEN.EXPERTISE
CUSTOMER INTERACTIONS & EXPERIENCES

Support the design of 'Best-In-Class' Customer Experience and optimize interactions

  • Users Insights

  • Client Journey

  • Direct to Consumer / eCommerce

  • Marketplace & eRetailing

  • Digital Retail

  • Lead Management

  • Conversational approach

  • CRM onboarding

  • Hybridization of Interactions

  • Strategic Partnerships

OKUDEN.EXPERTISE
PILOTING & PERFORMANCE

Provide rational, tools and processes to make the right decisions.

  • RFI/RFP Support

  • Supplier/partner sourcing

  • KPIs definition

  • Business & Performance Dashboards

  • ‘Scorecards’ Projets

  • NPS, Client & Associate Satisfaction

  • Business Monitoring Cockpit

  • Digital Transformation Index

OKUDEN.EXPERTISE
TECHNOLOGY, PLATFORM & DATA

Helping to implement flexible technological frameworks and structures to prepare for the future

  • IS/IT platform

  • Open Data Approach & Usage

  • IoT & ' New Services ' approaches

  • Innovation approach & Artificial Intelligence

  • Data Governance

OKUDEN.EXPERTISE
EXECUTION & CULTURAL SHIFT

Facilitate and accelerate the deployment of relevant and appropriate methodologies adapted to the environment

  • SAFe

  • PO/PM/PMO

  • Lean Approach

  • Methodological approaches (Design Thinking, Design Sprint, Agile, ...)

  • Change

  • Collaborative platform

  • Employee Empowerment

  • Digital Maturity Index

Want to know more about it?

Contact our experts