Insurance & financial services

The emergence of new FinTech/InsurTech entrants and start-ups, new technological disruptions combined with the ease of access to customers, users or policyholders are continuously changing the business models of incumbends and historical players.

The multiplication of new product and/or service offerings that accompany demographic and sociological changes, making it possible to respond to the economic and societal challenges of the moment (new consumption patterns, need for affinity services, GIG Economy, etc.).

Expectations and aspirations in terms of Customer Experience & Transparency that require interactions to evolve in order to respond to new customer requirements and satisfaction levels in a market where margins are shrinking and competition is increasing.

Types of missions

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